Returns and exchanges

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please do not send your purchase back to the manufacturer.

Customer is responsible for return shipping costs, however, if you opted for an exchange, Earth Water Apparel will cover the costs to ship you the replacement. Please do not send anything back to us without first receiving instructions from our customer care as this may delay the processing of your refund/exchange/credit.

How do I make a return?

*Prior to sending a return or exchange back to our facility, please e-mail info@earthwaterapparel.com with the following information:

Name on order:
Email on order:
Order #:
Date order was placed (must be within 14 days of delivery date):
Reason for return:

All returns must be reported within 14 days of the delivery date. Returns must be sent within 7 days of receiving the return/exchange instructions from our customer care team.

Merchandise must be unwashed and unworn

A ‘Return Request’ e-mail must be sent to info@earthwaterapparel.com

DO NOT send item back before receiving a reply from info@earthwaterapparel.com

All garments are subject to inspection

Customer is responsible for return shipping costs and these are non-refundable. In cases of returns, the original shipping charge(s) are also non-refundable.

Can I make an exchange?

We can exchange the item for anything of equal or lesser value (from any category) that is still shown as available on our site in your desired size (if lesser, the difference will be refunded to you). The original and return shipping charges are non-refundable, however, we will cover the costs to send you the replacement item.

When will my purchase be refunded?

Refunds are issued upon receipt and inspection of return. You will be notified via e-mail that the refund has been processed. Please note that banking institutions may require additional days to process and post this transaction to your account.

Are there any items that cannot be returned/refunded?

At this time, all of our products can be returned/exchanged.